303 Reviews Found
Confirmed Service Customer
Quick/Concise/Professional - A little on the expensive side for an oil change, but it is the dealer.
Brian K.
Fitchburg
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Confirmed Service Customer
Jessie strawbridge always makes sure my car is fixed properly.
Scott R.
MCFARLAND
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Confirmed Service Customer
Service was fast, friendly and professional. They even ran my SUV through the car wash. The cookies were good also.
Alan M.
MADISON
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Confirmed Service Customer
Over the last three weeks, I have been back and forth to this dealership several times. After their initial repair, I ended up on the side of the road with the exact same issue 4 hours after picking up my vehicle. I brought it back the next day for them to look at it again. They recommended an additional repair. I authorized the repair, it was completed, and I picked up my car for a second time. Today, I ended up on the side of the road again with the exact same issue.
Erica H.
Madison
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Confirmed Service Customer
I took my car in anticipating that the work needing to be done will be covered under my compass insurance/protection plan. Upon drop off, I was agreed with that the issue my car seemed to be having would be covered under the plan. I got a call later that afternoon that they found the issues but weren't able to actually do any of the work because I had to take my car back to the dealership that I got it from in order to have the insurance/extended warranty honored. Something about since where I got it was within 20 miles, compass requires people to take it back there? I was still charged $120 for the diagnostic of those issues which is extremely upsetting because had I known my coverage wouldn't be accepted there, I would not have taken it there in the first place. I would like to inquire about getting that refunded. I call zimbrick in Sun prairie, where I got my car, from the parking lot of Bergstrom and relay all of this information. They were very confused as to why I was told any of the above concerning compass and my plan. They had not heard of that issue before. I was able to get my car over to zimbrick in Sun prairie and provided all of the information again to whomever checked me in, and was told again that Bergstrom not accepting the plan was abnormal and weird and "they probably just didn't want to call and deal with compass." Extremely upsetting experience and I am unsure if I will go back to the Bergstrom location, even though it is under very close to me. I don't get why there are options of where to take your car in for service via account (AND word of mouth. When I got my vehicle, I double-checked that I could take it to a location closer to me because Sun prairie is half an hour away) but then you are denied that service and repair but still charged money.
Fayne/eve U.
Madison
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Confirmed Service Customer
Nick is amazing. Knowledgeable, helpful, and patient!
Kristin S.
Waunakee
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Confirmed Service Customer
The lady that is the first point of contact for the oil changes is amazing. She is a ball of energy and so welcoming every time I bring a vehicle in.
Jd M.
Madison
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Confirmed Service Customer
Lorrie always does an amazing job every time!
Grace M.
Mazomanie
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Confirmed Service Customer
The service offered for my oil change and tire rotation was excellent and I have had nothing but excellent service from this location. I take extraordinary care of my vehicle and I was very disappointed with the truck wash that was done after my service. I just sharing this so it might be corrected. It didn���t even appear it was washed and the entire vehicle was water/cleaner spotted.
Jeffrey N.
Waunakee
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Confirmed Service Customer
Like having a pit crew for your vehicle. Doug Strode and his team are awesome.
Christopher H.
MC FARLAND
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Confirmed Service Customer
Always top notch service and team at Bergstrom Chevy Madison! Stopped in on Saturday am no apt, and I was in and out within an hour for my oil change and service.
Lyndsey B.
Verona
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Confirmed Service Customer
did a great job on the oil change ETC.I did have to wipe grease off of my outside of the door and some on the inside from dirty hands
Troy V.
Windsor
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Confirmed Service Customer
Ricardo was the individual that helped me the first vehicle service. He explained everything that I needed to know about the vehicle. If he was available with the next service, I would feel more comfortable.
Sandra D.
Fitchburg
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Confirmed Service Customer
Oil change thru express. Good service , was done quick. Service person very personable.
Melissa W.
Madison
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Confirmed Service Customer
Required service was completed and I had my truck back by the end of the day.
Kevin V.
Madison