Confirmed Service Customer
When I dropped my vehicle off, I asked for the windshield wipers to be looked at because they were full of fluid, but we���re not spraying anything. The man who checked me in thought it was probably the pump. He wrote $179 on his iPad. I thought that was the quote of what it was going to be to fix it if that was what needed to be fixed so I signed it. After having my vehicle for a few hours, they called me and told me it was the pump and that it was going to be $366 to fix. I was floored. I thought no way, my husband can do that if it���s going to cost that much. I didn���t realize until after I had gotten home that they still charged me the $179. The person who called me to tell me it was going to be $366 to fix never said that they were charging $179 to me regardless and that it would���ve been an extra $187 to fix above what I was already going to be paying. Needless to say, my husband fixed it, and I was left feeling like I got totally ripped off in that whole situation.
Sherry M.
Verona,
WI
Business Response
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